Get help
Email the DonutChat team, or report bugs and request features from inside the app. You can check the status of reports you send from the app.
Contact the DonutChat team
Section titled “Contact the DonutChat team”Email help@donutchat.com. Support is by email only; there’s no chat with the team in the app.
In the iPhone, Android and web apps, the address is also under Profile > Help & feedback > Help & Support > Contact Support.
When you write, say which app you use (iPhone, Android, desktop or web) and what happened. You can also use this address for privacy requests, such as asking for a copy of your data.
Report a bug
Section titled “Report a bug”- Go to Profile > Help & feedback > Report a bug.
- Choose a Category: Bug, Feature Request, UI Issue or Other.
- In Description, explain what happened and what you expected, in 10 to 5,000 characters.
- Optional: under Screenshots (optional, up to 3), tap Add, then Take Photo or Choose from Gallery.
- Tap Submit Report.
Your device, iOS version and app version are added automatically under Device Info.
- Go to Profile > Help & feedback > Report a bug.
- Choose a Category: Bug, Feature Request, UI Issue or Other.
- In Description, explain what happened and what you expected, in 10 to 5,000 characters.
- Optional: under Screenshots (optional, up to 3), tap Add, then Take Photo or Choose from Gallery.
- Tap Submit Report.
Your device, Android version and app version are added automatically under Device Info.
- Go to Settings > Help & feedback.
- Choose a Category: Bug, Feature request, UI issue or Other.
- Describe the problem in What happened?, using at least 10 characters.
- Click Submit report…, then click Send report to confirm.
Desktop reports can’t include screenshots. The app adds your computer’s operating system and processor type to each report.
- Go to Profile > Help & feedback > Report a bug.
- Choose a Category: Bug, Feature Request, UI Issue or Other.
- In Description, explain what happened and what you expected, in 10 to 5,000 characters.
- Optional: under Screenshots (optional, up to 3), click Add, then Take Photo or Choose from Gallery.
- Click Submit Report.
The app version is added automatically under Device Info. The web app doesn’t add your device or system version.
Don’t include passwords or other private information in a report.
Request a feature
Section titled “Request a feature”On iPhone, Android and the web app:
- In Chats, select More (⋯) > Request a Feature.
- Describe it in Your idea, using at least 10 characters.
- Optional: add up to 3 screenshots.
- Select Send Request.
In the desktop app, go to Settings > Help & feedback and choose the Feature request category.
Check on your reports
Section titled “Check on your reports”| List | Where to find it | What it shows |
|---|---|---|
| My reports | Profile > Help & feedback > My reports | Bug reports and feature requests you sent. Status: Open, In Progress, Resolved or Closed. |
| Report History | Profile > Help & feedback > Report History | Messages you reported. Status: Pending, Under Review, Resolved or Dismissed. |
In the desktop app, your reports are under Previous reports in Settings > Help & feedback, and messages you reported are in Settings > Moderation reports.
To report a message, see Privacy and safety.