Accounts and sign-in

Keep up to 5 accounts on one phone and switch between them, sign out of devices you no longer use, and change or reset your password.

Add an account

Open Profile and select your name.
In Switch account, select Add account.
Sign in with the other account. For sign-in methods, see Create your account.

You stay in your current account until you switch. You can also go to Profile > Account & privacy > Manage accounts > Add Account; after you sign in, choose Switch to use the new account now or Stay Here.

You can keep up to 5 accounts on a device. Add account appears only while you have fewer than 5; to add another, remove one first.
In the web app, added accounts stay signed in only while the window is open.

In the desktop app, open the account menu in the navigation rail and choose Add another account, or go to Settings > Accounts on this device > Add another account.

Switch accounts

Open Profile and select your name. Switch account lists your other accounts with their unread counts; select one to switch. The Profile tab shows a badge when another account has unread messages, and tapping a notification for another account switches to it.

In the desktop app, go to Settings > Accounts on this device and click Switch next to the account. Saved accounts also appear under Continue as on the sign-in screen. Switching closes the current account’s open chats and drafts on this computer, so send or copy anything you’re writing first.

Remove an account from a device

Removing an account signs it out on this device only. The account isn’t deleted, and you can add it back by signing in again.

Go to Profile > Account & privacy > Manage accounts.
Under the account, select Remove from this device. On Android, tap Remove.
Confirm with Remove.

You can’t remove the account you’re using; switch to another account first or sign out. The device stops receiving notifications for a removed account.

In the desktop app, go to Settings > Accounts on this device, click Remove from this computer (✕) next to the account, then Remove. To remove the account you’re using, sign out; that also removes it from this computer.

Sign out

Go to Profile > Account & privacy > Sign Out.
With one account, confirm with Sign Out. With several, choose the account to sign out of, or Sign out all accounts, and confirm.

When you sign out of the account you’re using, the app switches to your next saved account, or shows the welcome screen if none is left. Manage accounts also has Sign Out from All Accounts.

In the desktop app, choose Sign out in the account menu or at the bottom of Settings.

See where you’re signed in

Go to Profile > Account & privacy > Active Sessions. This device and Other devices list each sign-in with the device name, when it signed in and when it was last used.

To sign out one device, select Sign out next to it and confirm. That device has to sign in again.
To sign out every device except this one, select Sign out all other devices.

A phone or web app you sign out this way shows This device was signed out from another device. if that account was open.

In the desktop app, go to Settings > Account & security > Active sessions and click Sign out session next to a device, or Sign out other sessions. Settings > Devices lists the phones and computers that receive notifications for your account; Remove device… stops notifications to a device without signing it out.

When your account signs in on a new device, your other devices that have DonutChat open show an alert: Your account was just signed in on, followed by the device name. Select Review to open Active Sessions. If you don’t recognize the device, sign it out there and reset your password if your account has one.

The alert appears only inside the iPhone, Android and web apps, while DonutChat is open. DonutChat doesn’t send a push notification or email about new sign-ins, and the desktop app doesn’t show the alert.

Change your password

You can change your password in the desktop app.

Go to Settings > Account & security.
Under Change password, enter your Current password, a New password and Confirm new password. Use at least 8 characters.
Click Update password.

The iPhone, Android and web apps don’t have a change-password screen; use Forgot password? on the sign-in screen instead. If you created your account with Google or Apple, it has no password.

In the desktop app, Settings > Account & security > Sign-in methods lists the methods linked to your account. Unlink provider removes one. You can’t unlink your last remaining method.

Reset a forgotten password

Reset works only for accounts that have a password. Accounts created with Google or Apple don’t have one, so no reset email is sent for them: sign in with that provider, or use Magic Link (No Password) on iPhone or Android.

On iPhone or Android:

On the sign-in screen, tap Email & Password, then tap Forgot password?
Enter your email and tap Send Reset Email.
On your phone, open the email “Reset Your Password - DonutChat” and tap Reset Password. DonutChat opens with the reset code filled in.
Enter your New Password and Confirm Password, then tap Reset Password.
Sign in with your new password.

The reset link expires after 1 hour, and the new password needs at least 8 characters. The link doesn’t open DonutChat on a computer, and on Android it may open your browser instead of the app. If it doesn’t open DonutChat, reset your password in the desktop app.

In the desktop app:

On the sign-in screen, click Forgot password?
Enter your email and click Send reset email. If you already have the email, click I already have a reset link instead.
In the email from DonutChat, copy the link behind the Reset Password button.
On Set a new password, paste the whole link into Reset link or code, enter a New password and Confirm password, and click Update password.
Sign in with your new password.